Terms of Use (EULA)

1. Acceptance of Terms

By accessing or using Frictio ("the Service"), you agree to be bound by these Terms of Use, which serve as the End User License Agreement (EULA) for Frictio. If you do not agree to these terms, do not use the Service. Frictio is operated by Boost Innovation ("we", "us", "our").

2. Description of Service

Frictio is a home care plan generation tool designed for licensed massage therapists and wellness practitioners. The Service allows practitioners to create exercise-based home care plans, share them with clients, and track client compliance.

3. Medical Disclaimer

Frictio is not a medical device and does not provide medical advice, diagnosis, or treatment. The home care plans generated by Frictio are intended as general wellness and exercise guidance created by qualified practitioners for their clients. They are not a substitute for professional medical advice, diagnosis, or treatment. Users and clients should always consult a qualified healthcare provider before beginning any exercise program, especially if they have a pre-existing medical condition or injury. By using Frictio, you acknowledge and agree that:

• Exercise plans are informational tools, not medical prescriptions
• Practitioners are solely responsible for the clinical appropriateness of plans they create
• Pain ratings and compliance data are self-reported and not clinically validated
• Frictio assumes no liability for injury, discomfort, or adverse outcomes resulting from exercise plan use

4. User Accounts

You must provide accurate, complete, and current information when creating an account. You are responsible for safeguarding your password and for all activities under your account. You must notify us immediately of any unauthorised access. You may delete your account at any time from within the app (Settings → Delete My Account), which will permanently remove all your data.

5. Practitioner Responsibilities

Practitioners who use Frictio to create plans for clients represent that they are licensed or certified in their jurisdiction to provide the type of care described in the plans. Practitioners are solely responsible for ensuring that plans are appropriate for each client's condition and ability level.

6. Subscriptions and Billing

Frictio offers paid subscription plans. By purchasing a subscription:

• You authorise recurring charges at the rate disclosed at the time of purchase
• Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period
• On iOS, subscriptions are processed through Apple's In-App Purchase system. You can manage or cancel subscriptions in your device's Settings → Apple ID → Subscriptions
• On the web, subscriptions are processed through Stripe. You can manage or cancel subscriptions from Settings → Manage Subscription
• Refunds are subject to the policies of the respective payment processor (Apple or Stripe)

7. Client Data and Privacy

Practitioners are responsible for obtaining appropriate consent before entering client data into Frictio. Our handling of all data is governed by our Privacy Policy. We do not sell, share, or use client data for advertising purposes.

8. Intellectual Property

The Frictio name, logo, and service design are the property of Boost Innovation. Exercise content, video guides, and plan algorithms are proprietary. Plans you create using Frictio are yours to use with your clients, but you may not resell, redistribute, or white-label the generated plans as a competing service.

9. Limitation of Liability

To the maximum extent permitted by law, Frictio and Boost Innovation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, personal injury, or damages arising from reliance on exercise plans generated by the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months prior to the claim.

10. Termination

We may suspend or terminate your access to Frictio if you violate these terms, engage in fraudulent activity, or misuse the Service. Upon termination, your right to use the Service ceases immediately. You may terminate your account at any time by deleting it from within the app.

11. Changes to These Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms. Material changes will be communicated via email or in-app notice.

12. Governing Law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

13. Contact

If you have questions about these terms, contact us at hello@frictio.app.